Request data deletion

Submit your request

The MaxoLink support center provides a public request form. If you are not signed in, enter your name and contact email; that email alone does not verify account ownership.

1. Open the support center, choose “Account and login”, and enter “Data deletion request” as the subject.
2. Identify your account email or username, MaxoLink website address and, where relevant, Instagram username. For a specific order or inquiry, include its reference number.
3. Clearly describe what you want removed: Instagram connection data, an inquiry, specific information, or the account and website. Do not send passwords, tokens, login codes or sensitive banking information.

Verify identity and track the request

Support may ask for additional information to verify ownership or clarify the scope. Submitting a form or knowing an account’s email does not authorize deletion of someone else’s information.

After a guest request is submitted, a private tracking link is displayed. Keep it securely and return to it to read replies and continue the conversation. Automatic email is not enabled for this process; do not share the link.

Stop an Instagram connection

If you have permission to manage the connection, you can disconnect it in the relevant dashboard section; otherwise ask support. Disconnecting Insights removes that connection’s token and cached API snapshot and disables its API statistics display. Insights and automatic-reply connections are managed separately.

Disconnecting automatic replies removes the stored access credential, cancels queued work and clears fetched media metadata. Settings, delivery records, audit records and duplicate-prevention identifiers may remain. Identify any remaining data you want removed in your support request.

To manage the authorization granted within Instagram or Meta, use that service’s connected apps and websites settings. Deleting MaxoLink data does not delete posts, comments or messages held by Meta on Instagram.

Deletion scope and retained records

Deleting an account, deleting a website and removing information from an order are different actions. Some order information may remain after account deletion; protected appointment records also have separate retention handling. Support reviews the request’s scope and its effects on services and related records.

Records needed for order handling, security, disputes or applicable recordkeeping requirements may be retained or redacted instead of being removed entirely. Backups have restricted access and separate retention; deleting active-service data does not guarantee immediate removal from all backups.

Review outcome

Use the support conversation to follow the outcome and ask about the action taken or any records retained. Continue in the same request if you need clarification. Timing and the available action depend on verification, request scope and the records involved; this page does not promise instant deletion or a single deadline for every type of data.